HBP Monpellier Supply & Install Customer Relationship Management (CRM) Software
Customer Relationship Management (CRM) software is recognised by many companies as a vital business tool which at a basic level is used for managing contact with customers and prospective customers.
By monitoring and recording the activity that takes place from your sales and marketing teams you will be able to spot trends and successes, as well as been able to identify failures, which allow you to focus on the most productive campaigns that will ensure your sales channel is continually flowing. CRM software can also record details of contact with your own customers, including helpdesk calls, documents sent by post, email or fax as well as any outgoing phone calls made.
By controlling and recording this valuable information you will not only be able to raise the number of enquiries you receive (and improve the conversion rate of those enquiries) but also keep hold of your customers for longer.
ProspectSoft CRM
ProspectSoft is a fully modular CRM software package that can be customised to meet your exact requirements. ProspectSoft has the ability to act as a business-to-business or business-to-consumer contact management system (or both if your company is dynamic in who it sells to). With ProspectSoft’s Document Manager, you will be able to record all of the files that are sent to and from contacts, as well as having even more options such as Telephony integration and Campaign Manager, which allow you to fully customise the software to do everything your company needs.
ProspectSoft can be fully integrated to accounts software such as IRIS Exchequer, Pegasus Opera II, Access and Sage Line 50 to allow complete visibility to the sales pipeline. It also allows your marketing and sales team to see, edit and create orders – which will cut down on paperwork and the staff time required when selling products. With ProspectSoft you can set user permissions, which will give them access to only the information they require and not compromise the security of your data.
ProspectSoft is also fully mobile with eXtreme Mobility, which allows the software to be used on almost any mobile device, such as laptops or PDA’s. This not only gives your remote employees the ability to keep your CRM system up-to-date, but also allows orders can be updated by sales people on mobile devices no matter where they are.
ProspectSoft Modules include:
- Business-to-Business or Business-to-Consumer Contact Manager
- Document Manager
- Telephony Integration
- Campaign Manager
- Sales Lead Tracker
- Sales Ledger Integration
- Sales History
- Products and Pricing
For more information, please view our dedicated ProspectSoft CRM website:
www.prospectsoft-crm.co.uk/
Sage 200 CRM
Sage 200 CRM, part of the Sage 200 Suite is available as part of the suite or as a fully stand alone CRM application and can help you manage all of your contacts and marketing activity through a web based application.
Sage 200 CRM can provide full details of sales, marketing and customer care activity as well as having full integrated with the Financials and Commercials module of Sage 200. The software is easy to use and allows you to start building important relationships with customers and prospective customers.
It can be used completely online or offline with its robust replication and synchronisation system which allows full access offline.
Sage 200 CRM is a web based CRM solution which can be used online, anywhere in the world as long as you have an Internet connection. If you do not have an Internet connection, you can utilise Sage 200 CRM’s replication and synchronisation solution for complete offline access.
With Sage 200 CRM you can keep your business running as efficient as possible with real time access to customer data, such as call history, emails and documents sent/received, which will in turn help your support and customer care team deal with every problem as effectively as possible.
For more information on Sage 200 CRM, please view our dedicated website:
www.accounts-software-solutions.co.uk