Dynamics 365 Wave 2 Release

Our top 5 features

Microsoft Dynamics 365 is an application suite of ERP and CRM modules. This October saw the greatly anticipated Dynamics 365 Wave 2 release. The update gave users 400 new features and capabilities across Dynamics 365 and the Power Platform. This is one of Microsoft’s largest release waves to date and we wanted to highlight our favourite aspects that produce proactive insight and drive intelligent action. 

 

Top 5 Updates

  1. Security – Dynamics 365 Fraud Protection is now available and provides a powerful solution that reduces fraud costs. To learn more about how Microsoft has used this technology to reduce fraud-related costs by millions of pounds in just two years visit – LINK
  2. User Interface Business Central has seen the biggest change when it comes to user interface. New features including additional bookmarking capabilities, autofit columns, department overview functionality and the ability to work on multiple Business Central tabs at once are now fully available.    
  3. AI ApplicationsWave 2 sees the addition of two more AI applications, Product Insights and Connected Store. Product Insights transforms product development, marketing, sales and support by acting on real-time insight relating to customer usage while Connected Store uses data from cloud-connected sensors. 
  4. Scan a Note The new update allows you to take your meeting notes (as usual) with a pen and paper, you can then scan these notes straight into Dynamics 365. The sophisticated application then reads your handwriting turning it into an editable note that is stored against the potential customer. This allows you to keep all valuable information in one place insuring your sales team never misses an opportunity. 
  5. Virtual Agent Good customer service can take a lot of physical time but with the wave 2 release, your customer service team has a helping hand. Intelligent AI-powered robots have been designed with the ability to chat with customers, thereby improving speed and overall service. 

Microsoft recorded their entire virtual launch event which you can watch by clicking the LINK

Microsoft Dynamics 365 & Monpellier 

If you’re interested in what Microsoft’s Dynamics 365 can do for your business, Monpellier can help. We are offering free, personalised onsite consultations designed to showcase the areas that would work for your individual business. Call our experts today on 0191 500 8150 or drop us an email [email protected] 

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