Transform your business with Microsoft Dynamics 365
Break down silos created by traditional enterprise resource planning (ERP) and customer relationship management (CRM) solutions for a comprehensive view of your customers and operations. Powered by the cloud, Microsoft Dynamics 365 is a flexible suite of Business Applications which bring together ERP, CRM and Business Intelligence, to deliver end-to-end smoother control, increasing growth potential and reducing running costs.
Dynamics 365 is designed to break down silos in your business, helping to unify strategies across Sales, Customer Service, Field Service, Operations, Marketing, Project Service Automation, Talent, Retail and more. Bringing enhanced visibility and the ability to streamline key processes, Dynamics CRM will enable you to improve productivity, relationships and processes.
Microsoft Dynamics 365 is the next generation in Business Management Technology.
Microsoft Dynamics 365 for Finance and Operations
Unify global financials and operations to empower people to make fast, informed decisions, adapt quickly to changing market demands and drive rapid business growth. Microsoft Dynamics 365 for Finance & Operations connects all of your processes and departments including procurement, sales, logistics, productions, projects, financial, service and business administration in the cloud to enable you to make better decisions quickly.
Microsoft Dynamics is a powerful cloud-based ERP solution offers a complete set of adaptable manufacturing, supply chain, retail and finance capabilities with built-in predictive analytics and intelligence for real-time actionable insights into business performance.
Dynamics CRM uses analytics, automation and clear financial insight at every step, Microsoft Dynamics is adaptable enough to help everyone from Fortune 500 enterprises to SMEs to drive down costs and increase output.
Microsoft Dynamics CRM
Give your customers, partners, and suppliers a first-class experience with Microsoft Dynamics CRM. This smart CRM software brings together people, data and processes.
Microsoft Dynamics 365 can help reduce costs and increase profitability by organising and automating business processes that nurture relationships across every touchpoint: Marketing, Sales and Customer Care.
Microsoft Dynamics CRM solutions deliver return on investment through marketing automation, customer service and sales process automation. Dynamics 365 Business Applications come with platforms of functionality that enable you to manage your customer relationships on your mobile devices, along with reporting and data integration from your Social-Business Media channels directly into your CRM applications.
Microsoft Dynamics 365 for Field Service
Customer satisfaction, team productivity and profitability are at the centre of any successful Field Service organisation!
When providing service to your customers means getting out and meeting them face-to-face, the logistical challenges can be significant. From service engineers to community nurses to delivery drivers, getting the right people to the right place on time is critical.
Microsoft Dynamics 365 for Field Service – powerful end-to-end field service management software with integrated CRM functionality that makes it easy to stay on top of all aspects of the field service process, benefiting planners, technicians, and service managers alike.
Microsoft Dynamics 365 for Customer Service
For modern customer-facing operations, service has become a critical point of competitive difference. With growth in digital sales channels multiplying consumer choice, and brand reputation increasingly relying on online reviews or social media recommendations, service has become a key battleground where customer loyalty is won or lost.
Microsoft Dynamics 365 for Customer Service allows you to provide your service staff with a platform that gives them real-time, anytime access to accurate and comprehensive customer information. All customer data including orders, complaints, queries, history, purchasing behaviour, etc., from various platforms, is displayed in one single system. This not only simplifies your employees’ jobs, it enables you to communicate with your customers in a more personal and consistent manner and to anticipate their needs.
Dynamics 365 for Customer Service is also compatible with all communications channels so you can deal with customers however they prefer.
Microsoft Dynamics 365 for Sales
For the modern sales team, customer engagement is everything. Drawing together a handy selection of CRM tools into one app, Microsoft Dynamics 365 for Sales helps business take an intelligence-led approach to building better relationships with their customers. Providing insight from every stage of the customer journey.
Microsoft Dynamics 365 for Sales allows your sales team to optimise sales processes for higher conversions through a combination of automation, streamlining and carefully targeted marketing. It helps to reduce acquisition costs and improve retention rates, while providing a more complete picture of your target markets by drawing in data from media, social media, events and more. This is the kind of intelligence that allows you to make a difference!
Microsoft Dynamics 365 for Marketing
Today’s customers are more knowledgeable and better-informed than ever before. Where once the sales rep was the only source of information, prospective customers now progress more than halfway through the buying cycle before engaging directly with a sales team.
Dynamics 365 for Marketing simplifies content creation and data analysis so marketers can focus their energies where it counts most. An intuitive multichannel journey designer allows you to set up automated distribution and personalisation to ensure your messages reach the right people in the right way. Dynamics 365 underpins all this and customisable lead score analysis ensures you are always focusing your efforts on the best prospects.
Microsoft Dynamics 365 for Project Service Automation
Project managers require reliable forecasting, robust timekeeping and tight budgetary control to be able to deliver outstanding results. Microsoft Dynamics 365 for Project Service Automation provides a complete end-to-end solution that gives project teams unprecedented clarity and control through every phase of delivery, from initial scoping through to deployment.
This cloud-based solution enables your employees to work from anywhere and everywhere because they always have access to the right project information. In addition, your employees become smarter and more efficient by collaborating online through the already designed processes within the Dynamics 365 app.
Microsoft Dynamics 365 for Talent
Hire, develop, and retain people who can deliver impactful results. Microsoft Dynamics 365 for Talent empowers your HR team and people managers with the tools they need to land top candidates and accelerate their success.
Dynamics 365 for Talent leverages the power of Office 365 and LinkedIn to quickly find and onboard the right people. Use Dynamics CRM to leverage our comprehensive set of applications to tackle your human capital management (HCM) needs, or easily integrate our modern platform with your existing HR systems.
Microsoft Dynamics 365 for Retail
Engage every shopper, everywhere. Unify digital, in-store, and back-office operations to personalise customer engagement and increase employee productivity. Dynamics 365 for Retail empowers retailers to create exceptional, insightful shopping experiences.
Dynamics CRM software provides a central point of control for product management, transactions, inventory, merchandising and fulfilment. Underpinned by Dynamics 365’s market-leading analytics tools, it provides the capability to drive productivity and reduce costs, while ultimately providing the modern, seamless experiences that will keep customers coming back.
Microsoft Power BI
Power BI turns analytics into action. It delivers reliable and up-to-date data, from across departments and systems, to drive informed decision making and agility throughout your business. In one click, go from an ordinary spreadsheet to a dashboard with insightful visuals and data-rich reports.
Power BI makes Big Data intelligence accessible to everyone in your organisation, with simple scalability and in-built security and governance to ensure compliance and integrity.